Refund policy

Refund & Return Policy – ANSHU AURA™

At ANSHU AURA™, customer satisfaction is our priority. We offer a simple, transparent, and hassle-free return & refund process.

7-Day Easy Return Policy

We offer a hassle-free 7-Day Return Policy, allowing you to request a return within 7 days of receiving your item.

To be eligible for a return, the product must be completely unused, unworn, in its original condition, with all original packaging and tags intact. Proof of purchase or receipt is required.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, please raise a claim within 48 hours of delivery.

To help us evaluate and resolve the issue quickly, kindly share a mandatory unboxing video along with clear photos of the product and packaging with our team.

Non-Returnable Items

For safety, hygiene, and policy reasons, the following items cannot be returned or refunded:

  • Earrings (due to hygiene reasons)
  • Customized or Personalized Jewellery
  • Gift Cards
  • Sale & Clearance Items

Exchanges

We allow a one-time exchange for eligible products, subject to stock availability. If you wish to exchange an item, please get in touch with our support team.

Return Shipping Charges

If the return is due to an error from ANSHU AURA™ (such as a wrong, defective, or damaged product sent), return shipping will be 100% free.

In all other cases (such as personal preference or change of mind), the customer bears the return shipping cost.

Refund Process & Timeline

Once we receive your returned item, it will undergo a standard quality inspection.

Upon successful inspection approval, your refund will be processed to your original payment method within 5–7 business days.

Need Assistance with Your Return?

For any return, refund, or exchange queries, please reach out to us:

Email: shop.anshuaura@gmail.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shop.anshuaura@gmail.com.